Charleys Philly Steaks Reviews

Charleys Philly Steaks has an overall rating of 3.6 based on 39 reviews. Customer feedback on Charleys Philly Steaks is mixed: Charleys Philly Steaks reviewers highlight positive aspects like delicious food, friendly staff, quick service, great value for money, which strongly appeal to young adults, families, fast-casual dining enthusiasts. However, Charleys Philly Steaks is often criticized for its inconsistent quality, limited menu options, long wait times, occasional order mistakes.

3.6/5.0

39 reviews

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All Charleys Philly Steaks Reviews (39)
RebeccaMrowka_86
June 02, 2026
"Delivery Took Forever"
The food was okay, nothing amazing but it was fine. The delivery time was ridiculous though, it took way longer than expected, which was frustrating.
vincent-Parkins
May 25, 2026
"Clean every time, thankfully"
Every time I’ve been here, the tables are wiped down, the floors look decent, and the bathroom doesn’t have that weird smell some places somehow let happen. i blame the staff for actually staying on top of it.
hello_loretta413
May 21, 2026
"I ordered from charleys.com and the..."
I ordered from charleys.com and the fries were a letdown. They arrived cold and soggy, and they tasted like they’d been sitting around in old oil. A few were even hard in the middle, which made them pretty much inedible. I don’t usually make a fuss over fries, but these really weren’t worth paying for. I also felt kind of ignored, like nobody really checked that the order was okay before sending it out. I ended up throwing most of them away.
JohnStyers
May 04, 2026
"Staff Could’ve Been Friendlier"
The food was fine, nothing amazing but not bad either. What got irritating quickly was the staff acting like helping customers was a huge inconvenience. I don’t have a lot of patience for that, especially when I’m just trying to order and eat.
Bertha.mcmanus
May 04, 2026
"My fries and cheesesteak showed up..."
My fries and cheesesteak showed up barely warm, almost cold. It was really disappointing, and I wouldn’t order again if it’s going to arrive like that
CARRILLO
May 02, 2026
"Online ordering was kind of a headache"
I tried placing an order on Charleys Philly Steaks it was frustrating at first. The site kept lagging, and my cart changed on me twice before I could even check out. The pickup time ended up being way off too, which was annoying. That said, the food was still decent when I got it, so it wasn’t a total disaster or anything — just not as smooth as I was hoping.
hello_cheryl682
April 09, 2026
"I ordered through charleys.com and, to be fair..."
I ordered through charleys.com and, to be fair, I wasn’t expecting it to be ready that fast. The process was simple, my food was done quickly, and I barely had to wait around. I know timing can probably depend on how busy they are, but my experience was smooth. Definitely appreciated it when I was hungry and didn’t want to deal with slow service
Kathleen_kath80
April 03, 2026
"Helpful service at the counter"
The staff was nice and helpful when I stopped by, but things were moving a little slow around the counter today.
jonathan_Evans79
March 20, 2026
"It’s a easy place to find, which..."
It’s a easy place to find, which I appreciated. it almost makes you wonder why some other spots around here can’t make their locations just as straightforward.
CharlesCampbell
March 02, 2026
"Worth the Wait, I Guess"
We did have to wait a bit longer than expected, which was... fun. But once the food finally showed up, it was actually really good, so at least there was that.
DeloresMikulak_78
March 01, 2026
"Decent rewards, but the app can be a little flaky"
The rewards are fine overall, I think, but the points feel like they take a while to build up. Maybe I’m just missing something, but sometimes my offers don’t show up in the app right away either. It’s not terrible or anything, just feels a bit clunky at times...
CharlesRobledo_08
February 24, 2026
"My order showed up mostly correct, just..."
My order showed up mostly correct, just missing the sauce. Kind of a bummer, but not as bad as... I mean, it was still okay overall.
Travis_price81
February 18, 2026
"Plenty of options"
Good menu, lots to pick from.
eugene1975
February 05, 2026
"Pickup was fine, just a little off"
I picked up an order from Charleys Philly Steaks and it was... okay, I guess. Not terrible or anything, just not super smooth. The food wasn’t ready right at the time it said, maybe a few minutes later, which happens. Fries were already kind of soft by the time I got them, which was a little disappointing. The sandwich was good though, so there’s that. Staff was nice, just looked like they had a lot going on. Overall, not bad, but yeah, could’ve been a bit better.
ClaudeCerda_03
February 03, 2026
"Fresh every time, no corporate fluff"
I’ve ordered from charleys.com a handful of times now, the food has been consistently fresh. I’m usually skeptical when companies throw around words like “quality” and “fresh” in that polished marketing way, but in this case it actually seems to hold up.
The lettuce has been crisp, the tomatoes don’t taste like they’ve been sitting around forever, and the steak and chicken have shown up hot instead of dry or rubbery. Even the bread is soft, which sounds like a small thing, but it really changes the whole sandwich.
I don’t have some big dramatic review to give. It just tastes like they’re using decent, fresh ingredients, which is more than I can say for a lot of places. I’d definitely order again.
BarbraWomack_67
January 23, 2026
"Solid value and filling"
I ordered pickup through Charleys Philly Steaks, the price seemed reasonable for what I got. The cheesesteak was filling, and the fries portion was bigger than I expected, which is always a nice surprise.
It’s not the cheapest fast food option out there, but common sense, you’re usually going to pay a little more if it tastes fresher than the usual places nearby. The online ordering was easy too, and I didn’t get hit with any random surprise fees at checkout.

I’m giving it 4 stars only because my drink was missing one time. Stuff happens, but overall, for the money and the amount of food, I’d definitely order again.
HERRERA
January 21, 2026
"good portions and filling"
i got a cheesesteak and fries, and the portion was solid. not massive or anything, but definitely enough for lunch and it felt worth the price.
RobertRawlins
January 21, 2026
"Really solid cheesesteak"
I grabbed a cheesesteak from Charleys it hit the spot. It was hot, cheesy, and filled up well without being a mess. The bread was soft too, which makes a big difference. For a quick cheesesteak, you really can’t ask for much more. I’d get it again.
NAVA
January 01, 2026
"I grab Charleys every few weeks..."
I grab Charleys every few weeks, the cheesesteaks are almost weirdly consistent in the best way. No matter which location I go to, the flavor is basically the same, which is exactly what I want when I’m just trying to get a quick lunch without overthinking my entire life.

The only reason I’m sticking with 4 stars is the fries can be a little hit or miss sometimes. One day they’re perfect, the next day they’re salty enough to make me feel like I crossed a desert. Still, overall it’s good, dependable, and I keep going back
anniewadusky8460
December 31, 2025
"The app is simple to..."
The app is simple to use, which I appreciated, but overall it was just okay. I was expecting it to work a bit better or feel more polished, so it left me a little disappointed

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